Privacy Policy

1. Who We Are

Wizard Fix Limited is a company registered in England and Wales under company number 10746740.

2. Scope of This Policy

This Privacy Policy applies to personal data collected through:

• www.wizardfix.co.uk
• book.wizardfix.co.uk
• Any Wizard Fix mobile application
• Our booking, quote, payment and staff management systems
• Email, telephone, web forms, live chat, social media and other communications
• Services carried out at your home, office, premises or other location

3. Personal Data We Collect

We may collect and process the following categories of personal data.

3.1 Identity and Contact Details

• Name
• Address
• Email address
• Telephone number
• Billing details
• Business name and job title where relevant

3.2 Booking and Service Details

• Services requested
• Booking dates and times
• Property information
• Access instructions
• Item lists, product details, measurements and photographs

3.3 Payment and Transaction Data

Payments may be processed by Stripe or another secure payment provider. We do not store full card numbers, CVC codes or full payment card details.

3.4 Technical and Usage Data

When you use our website, booking platform or app, we may collect IP address, browser type, device type, pages visited, time and date of visits, and other usage information.

4. How We Use Personal Data

We use personal data for purposes including:

• Responding to enquiries and quote requests
• Managing bookings and delivering services
• Processing payments
• Customer support and handling complaints
• Quality control and completion records
• Website analytics and security
• Legal and compliance obligations

We do not sell personal data.

5. Marketing Communications

We may send marketing communications where you have consented to receive them or where we otherwise have a lawful basis to do so.

You can opt out of marketing at any time by using the unsubscribe option in our emails or by contacting hello@wizardfix.co.uk.

6. Sharing Personal Data

We may share personal data with:

• Staff, contractors and service providers assigned to your booking
• Payment processors, including Stripe
• Booking, scheduling and customer management system providers
• Website, app and hosting providers
• Accountants, insurers, legal advisers and professional advisers
• Regulators, law enforcement, courts or public authorities where required by law

7. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected. Typical retention periods include:

• Booking and transaction records: up to 6 years after the relevant transaction
• Enquiries that do not become bookings: usually up to 24 months
• Account data: for as long as the account remains active, plus a reasonable period after closure
• Job photographs and completion records: for quality control, complaints, insurance and legal purposes

8. Security

We use appropriate technical and organisational measures to protect personal data, including access controls, secure payment processing, password protection, encrypted transmission where available and secure cloud infrastructure.

No online service can be guaranteed to be completely secure. You are responsible for keeping your account login details confidential and for telling us promptly if you suspect unauthorised access.

9. Your Rights

Under UK data protection law, you may have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Ask us to delete personal data in certain circumstances
• Ask us to restrict processing in certain circumstances
• Object to processing or direct marketing at any time
• Request transfer of your data in certain circumstances
• Withdraw consent where we rely on consent

To exercise your rights, contact hello@wizardfix.co.uk.

10. Right to Complain

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner's Office.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date.

12. Contact Us