Terms and Conditions

1. About Wizard Fix

Wizard Fix Limited is a company registered in England and Wales under company number 10746740. Our registered office is 124 City Road, London, England, EC1V 2NX.

You can contact us using:

• Email: hello@wizardfix.co.uk
• Telephone: 0208 212 7795
• Website: www.wizardfix.co.uk

2. Services Covered by These Terms

These Terms apply to all services provided by Wizard Fix, including but not limited to:

• Handyman services
• Furniture assembly
• IKEA flat pack assembly
• IKEA kitchen fitting
• Moving services
• Removals services
• Clearance services
• Storage solutions
• Office and commercial maintenance services
• Any other related domestic or commercial services agreed with you in writing

3. Customers

We provide services to both domestic customers, including consumers acting for purposes mainly outside their trade, business, craft or profession; and commercial customers, including businesses, landlords, managing agents, contractors and organisations. Some legal rights apply only to domestic consumer customers. Nothing in these Terms affects your statutory rights.

4. Quotes, Estimates and Pricing

We may provide either:

• A fixed-price quote; or
• An estimate based on the information available at the time; or
• An hourly, half-day, daily or time-based rate.

Unless we clearly state otherwise in writing, quotes and estimates are based on the information you provide before the booking. A fixed-price quote only covers the work specifically described in that quote. Additional work, additional items, undisclosed issues, extra time, specialist materials, disposal, packaging removal, congestion charges, tolls, parking, ULEZ or access-related charges may be charged separately unless expressly included in writing.

All prices are stated in pounds sterling. VAT will be charged where applicable.

5. Materials, Parts and Additional Costs

Unless expressly included in your quote, the customer is responsible for the cost of any parts, fixings, materials, specialist tools, parking, congestion charges, tolls, ULEZ charges, waste disposal fees, packaging removal fees, storage fees and third-party charges.

If additional materials or work are required during the job, we will explain this where reasonably possible before proceeding. If you approve the additional work or materials, additional charges will apply.

6. Booking Confirmation and Payment

Your booking is not confirmed until we have accepted the booking and any required payment, deposit or authorisation has been received.

For online bookings or accepted quotes, payment may be required in full or in part before the appointment is confirmed. Payments may be processed securely by third-party payment providers, including Stripe. We do not store full card details.

7. Customer Responsibilities

You are responsible for:

• Providing complete and accurate information before the booking
• Ensuring safe, clear and reasonable access to the property and work area
• Making sure a responsible adult aged 18 or over is present throughout the appointment
• Securing pets and ensuring children remain safely away from the work area
• Ensuring any required permission has been obtained from landlords, freeholders, building managers, neighbours or other relevant parties
• Clearing the work area before arrival
• Informing us of any hidden pipes, cables, underfloor heating, weak walls, asbestos risk, damp, structural issues or hazards

8. Client Preparation, Site Conditions and Limitation of Liability

The Client is responsible for ensuring that the work area is safe, accessible, clear and properly prepared before Wizard Fix Limited arrives to carry out the agreed services.

Unless expressly agreed in writing before the appointment, the Client must remove, disconnect, protect or safely secure all items that may obstruct the works or be at risk of damage, including but not limited to:

• computers, monitors, screens, servers, printers, IT equipment and cabling;
• televisions, audio-visual equipment and electrical items;
• fragile, valuable, sentimental or irreplaceable items;
• ornaments, artwork, mirrors, glassware and decorative items;
• personal belongings, paperwork, stock, tools or business equipment;
• any item attached, mounted, screwed, wired or fixed to furniture, walls, desks or other surfaces.

Wizard Fix Limited does not accept responsibility for damage, loss or disruption caused by the Client’s failure to adequately prepare the work area, remove or protect vulnerable items, disclose relevant risks, or provide a safe and suitable working environment.

Where goods, furniture, fixtures, fittings, equipment or property are left in, on, under, attached to, or immediately surrounding the work area, Wizard Fix Limited shall not be liable for any resulting damage except where such damage is caused by Wizard Fix Limited’s proven failure to exercise reasonable care and skill.

The Client must notify Wizard Fix Limited in advance of any known risks, including but not limited to hidden wiring, unstable furniture, loose fixtures, weak surfaces, defective fittings, poor previous installation, unusual desk or furniture setups, specialist equipment, or items that require specialist removal, handling or protection.

Wizard Fix Limited reserves the right to refuse to carry out, pause, or stop any works where the work area has not been properly prepared, where the working environment is unsafe, or where continuing the works may create a risk of damage to property, goods, equipment, staff, contractors or third parties. In such circumstances, the Client may still be liable for any agreed call-out fee, cancellation fee, or reasonable costs incurred.

Wizard Fix Limited is not responsible for damage arising from:

• pre-existing defects, weakness, wear and tear, poor installation or poor maintenance;
• items that are fragile, unstable, loose, inadequately fixed or inherently unsuitable for movement or handling;
• hidden defects or risks not reasonably visible at the time of the works;
• the Client’s instructions, including instructions to proceed despite risks being identified;
• failure by the Client to remove, disconnect, secure or protect items before the appointment;
• accidental damage to items that should reasonably have been removed or protected before works commenced;
• cosmetic deterioration, surface marks, adhesive residue, paint lifting, laminate lifting, veneer damage or similar issues where the surface or material is already damaged, weakened, aged, poorly bonded, previously repaired, or vulnerable to further deterioration.

For business clients, and to the fullest extent permitted by law, Wizard Fix Limited’s total liability for any claim arising out of or in connection with the services shall be limited to the total amount paid by the Client for the specific job giving rise to the claim, unless otherwise agreed in writing.

Nothing in these Terms and Conditions shall limit or exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

The Client must report any alleged damage or issue as soon as reasonably possible, and in any event within 24 hours of completion of the works, providing clear photographs and details of the alleged damage. The Client must allow Wizard Fix Limited a reasonable opportunity to inspect the alleged damage before arranging any repair, replacement or third-party remedial works. Failure to do so may affect Wizard Fix Limited’s ability to assess the claim.

9. Cancellations and Rescheduling

You may cancel or reschedule a booking free of charge if you give us at least 24 hours' notice before the scheduled start time.

If you cancel, reschedule or materially change a booking with less than 24 hours' notice, we may charge a late cancellation, rescheduling or administration fee.

10. Service Standards

We will provide our services with reasonable care and skill.

If you are not satisfied with the service, you must contact us as soon as possible and preferably within 7 days of completion. Please provide photographs, videos and a clear description of the issue where relevant.

11. Liability

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or your statutory rights as a consumer.

We are not responsible for loss or damage caused by inaccurate, incomplete or misleading information provided by you; pre-existing defects; hidden pipes, cables, underfloor heating or services; unsuitable surfaces or customer-supplied products; manufacturer defects; your failure to follow advice; or events outside our reasonable control.

12. Complaints

If you are unhappy with any part of our service, please contact us as soon as possible using:

• Email: hello@wizardfix.co.uk
• Telephone: 0208 212 7795

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. If you are a consumer, you may bring legal proceedings in the courts of England and Wales.